Shipping policy
Shipping Policy
Thank you for shopping with True Measure. Please read our shipping policy carefully before placing your order.
Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a notification once your order has been shipped.
Shipping Rates & Delivery Estimates Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
- Metro Manila: 2–4 business days
- Provincial (Luzon, Visayas, Mindanao): 4–7 business days
- International: 10–21 business days (where available)
Delivery times are estimates and may vary due to courier delays, weather, or peak seasons.
Order Tracking Once dispatched, you'll receive a shipping confirmation email with a tracking number to monitor your delivery.
Shipping Carriers We partner with trusted local and international couriers. The carrier assigned depends on your location and the shipping method selected at checkout.
Shipping Restrictions We may not be able to ship to certain remote areas or P.O. boxes. If your address falls outside our coverage, our team will contact you to arrange an alternative.
Damaged or Lost Packages True Measure is not liable for packages lost or damaged in transit. If your order arrives damaged or goes missing, contact us within 7 days of the expected delivery date at support@truemeasure.com and we'll do our best to assist.
Customs, Duties & Taxes (International Orders) For international shipments, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the buyer's responsibility and are not included in our shipping rates.
Contact Us Questions about your shipment? Reach us